Is limescale returning?
Tell us what has changed and which taps or appliances are affected.
Keep enjoying soft water
Replacing your water softener?
Tell us what you have now. We'll help you choose a replacement that suits your home.
Advice from real people. A no-obligation quote.
How we help you choose
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Your existing setup
The model you have and the space available.
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Your home today
The people, bathrooms and water use it needs to serve.
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A clear recommendation
Suitable options explained, with a quote to consider.
- Family-run since 1989 Since 1989
- Speak to our UK team UK team
- No-obligation replacement quote Free quote
Free replacement advice
Tell us about your softener.
Tell us about your current softener and your home. Our team will get in touch to discuss suitable options from our range.
- Speak to our UK team
- Advice based on your current setup
- A free, no-obligation replacement quote
Already have a softener?
You know the difference soft water makes.
If you're considering a new softener, we can help you work through the options before you buy.
Something not quite right?
Let us know about changes in salt use, regeneration or how your water feels.
Ready for a replacement?
We will help you compare options for your existing space and the needs of your home.
It doesn't always mean you need a new softener. It could be something simple like settings, bypass position or a regeneration issue.
Family-run since 1989
Still here when it's time to replace yours.
East Midlands Water is a family-run business. Talk to our UK team about your current softener, your home and what you need from the next one.
A few useful answers
Replacing doesn't have to feel complicated.
We'll help you understand the details that matter for your home.
Can I enquire if my old softener is another brand?
Yes. Tell us the make and model if you know it. We'll use that, along with information about your home and installation, to discuss suitable options from our range.
Will the replacement fit in the same space?
That depends on the size, connections and installation requirements. Measurements and photos help us discuss the fit. Don't assume a new model will be a direct swap without checking.
Does the quote include installation or removal?
We'll clarify what the quote covers after discussing your postcode and setup. Installation and removal arrangements need to be confirmed separately; they aren't automatically included with a softener.
Do I have to buy after requesting advice?
No. The advice and replacement quote are free and there's no obligation to buy. We'll contact you about your enquiry so you can decide what suits your home.
Your next softener starts with a conversation
Keep soft water simple.
Get free replacement advice and a no-obligation quote from our UK team.