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FAQ
Which Water Softener Is Right for My Home?
Choosing the right water softener isn't just about the number of bathrooms. The best system depends on several factors, including your household's water usage, the hardness of your local water supply, peak water demand, available installation space and even the long-term running costs of salt and water.
For smaller homes or properties with lower water demand, a compact water softener is often the ideal solution. Larger homes, properties with multiple bathrooms or households with higher water usage will usually benefit from a higher-capacity system that can deliver softened water more efficiently.
Our EMS10 Eco Premier and EMS15 Eco Premier water softeners are our premium recommendation for customers looking for outstanding long-term performance, efficiency and durability. They feature Ultra SX food-grade resin, one of the highest-quality ion exchange resins available, intelligent meter-controlled regeneration to help minimise salt and water consumption, and are backed by our 10-year parts and labour warranty for complete peace of mind.
We also supply compact non-electric systems, including Harvey water softeners, which are an excellent option where installation space is limited or where a twin-tank design is preferred.
The right choice depends on your home and priorities, so we always recommend discussing your requirements before ordering.
Need help choosing?
Our team can recommend the most suitable water softener based on:
- Your estimated water hardness
- Number of bathrooms
- Household size and daily water usage
- Flow rate requirements
- Available installation space
- Long-term running costs
- Budget and preferred features
If you're unsure which model is right for your home, give our team a call on 0116 276 3334 before ordering. We'll happily recommend the most suitable system for your property, with no obligation.
Will a Water Softener Remove Existing Limescale?
Yes. Existing limescale doesn't disappear overnight, but softened water gradually helps dissolve old deposits over time. As untreated hard water is no longer adding new layers of scale, the existing limescale slowly breaks down and is naturally washed away.
How quickly this happens depends on several factors, including:
- The amount of existing limescale.
- How long the limescale has been building up.
- Your household's water usage.
- The hardness of your local water supply.
Many homeowners notice improvements within a few weeks, such as cleaner taps, shower screens and kettles. Heavily scaled appliances or plumbing systems may take several months before older deposits have significantly reduced.
A water softener immediately stops new limescale from forming by removing the hardness minerals (calcium and magnesium) that cause scale. From the moment it's installed, your boiler, hot water system, pipework and household appliances are protected from further limescale build-up.
Severely scaled heating elements, shower heads or appliances may still require cleaning or replacement if they have already been damaged by limescale.
Un adoucisseur d'eau rentrera-t-il vraiment sous mon évier de cuisine ?
La plupart des adoucisseurs modernes que nous avons en stock sont conçus pour les cuisines britanniques standard, ils sont donc étonnamment compacts. La plupart se rangent facilement dans un placard sans trop de difficultés. Si l'espace est vraiment limité, nous avons des modèles ultra-fins qui peuvent s'intégrer dans des endroits inattendus. Il est toujours utile de vérifier les dimensions sur la page du produit, mais en général, vous n'aurez pas besoin de sacrifier tout votre placard pour obtenir de l'eau douce.
Quelle est la principale différence entre les modèles électriques et non électriques ?
C'est l'une des questions les plus fréquentes que nous recevons. Les adoucisseurs non électriques (comme les modèles Kinetico ou Harvey) utilisent la pression de votre eau pour fonctionner, ils n'ont donc pas besoin de prise de courant et il n'y a pas de minuterie à régler. Ils sont essentiellement "installés et oubliés". Les modèles électriques, en revanche, vous donnent souvent plus de données et peuvent être un peu plus efficaces en termes de consommation de sel, mais vous aurez besoin d'une prise à proximité. Les deux font un excellent travail d'élimination du calcaire, donc tout dépend de l'endroit où vous l'installez et de la quantité de technologie que vous désirez.
Est-ce un peu embêtant de devoir remplir le sel régulièrement ?
Pas du tout. Une fois installé, la seule chose que vous avez vraiment à faire est de surveiller les niveaux de sel. Selon la quantité d'eau que votre foyer utilise, vous devrez probablement en rajouter une ou deux fois par mois. La plupart des gens trouvent le sel en bloc plus facile à manipuler car il n'est pas salissant et il suffit de déposer quelques blocs lorsque le niveau semble bas. C'est un très petit prix à payer pour ne plus jamais avoir à frotter le calcaire de votre pare-douche.
Do Water Softeners Need Servicing?
Modern water softeners are designed to be low maintenance and require very little routine attention.
To keep your water softener performing at its best, we recommend:
- Keep the salt topped up as required.
- Check the salt cabinet occasionally and keep it clean if needed.
- Follow the manufacturer's maintenance recommendations for your specific model.
- Replace any worn parts if required, although many quality water softeners will operate for years without needing replacement components.
Our premium water softeners are built for long-term reliability, with selected models backed by up to a 10-year parts and labour warranty for added peace of mind.
Why Buy Your Water Softener from East Midlands Water?
Choosing the right water softener is just as important as choosing the right supplier. Since 1989, we've helped thousands of homeowners find the most suitable water softening solution for their home.
Why choose us?
- Family run water treatment specialists with over 35 years of experience.
- Supply-only experts, helping keep prices competitive without expensive installation packages.
- Expert advice before you buy based on your water hardness, household size and plumbing.
- Aftersales technical support from our knowledgeable UK team.
- Premium water softeners with warranties of up to 10 years parts and labour on selected models.
- Rated 4.5★ on Trustpilot for our products and customer service.
- Need installation? We're happy to recommend an experienced local plumber if required.